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Customer and growth transformation by EY Studio+ | EY - Global

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Find out how the use of AI is shifting from assistive to autonomous, led by the choices of everyday people. 26 Mar 2026Can disciplined ambition unlock growth in a volatile global economy? Explore CEO 2026 priorities: disciplined growth that ties AI to ROI, embeds geopolitics into strategy and uses M&A to compete amid volatility. 04 May 2026 CEO agendaHow IPO candidates can navigate uncertain and selective markets The EY Global IPO Trends Q1 2026 explore how selectivity, geopolitics and investor expectations are shaping IPO access worldwide. Learn more. 08 Apr 2026 IPOMy EYMy EYEY Studio+In the permission economy, who earns the right to act?Read storyHow to increase SAP S/4HANA® transformation success: the human factorRead storyHow can CMOs win the balancing act created by generative AI?Read storyConsumerEnhancing trustGenAI marketingHow a self-guided investment journey can lead to financial success Learn how the multi-disciplinary EY Studio+ team and personalized approach helped transform a financial advisor’s investing experience.How to launch a sustainable direct-to-consumer business in no time Discover how the EY Studio+ practice helped a Swiss cooperative identify a market niche and launch an entirely new business.How experiment-led strategy leads to action EY Studio+ teams helped SkiStar use experiment-led strategy to accelerate business growth. Learn more in this case study.How Mojo Fertility is helping more men conceive EY Studio+ teams took fertility testing technology direct to the audience that needs it, with a new customer experience and value chain solution. Learn more.How digital transformation opened new channels for growth With help from EY Studio+ professionals, Royal Caribbean’s digital-first approach is transforming their business and the cruising experience. Explore more.Rethink customer experience as human experience Technology is defining customer experience but differentiation comes from connecting to what is essentially human. Learn how you can differentiate.How to reach the independent consumer: the art of persuasion See how consumer products companies and retailers are finding better ways to influence and engage the independent customer.Why Chief Marketing Officers should be central to every transformation CMOs are perfectly positioned to help other C-suite executives take their transformations to the next level. See how you can do the same.Our CX approachTransform your marketingAccelerate innovationUnlock commercial valueUnderstand customer needsLearn more about our relationships and alliancesLearn more about our relationships and alliancesLaurence Buchanan EY Studio+ Global Leader Helping clients navigate the transformation age through human-centered design and digital transformation. London, United KingdomPeter Neufeld EY Studio+ Global Financial Services Leader Experienced design executive. Service design champion. AX transformation leader. London, United KingdomRoss Maclean EY Studio+ Global Customer Experience Leader; EY UK&I Power & Utilities Leader Transformation leader. Entrepreneur turned intrapreneur. Avid cyclist. London, United KingdomKlara Leander EY Studio+ Global Product and Service Innovation Lead; Managing Partner, EY Doberman, Nordics Growth leader. Festival explorer. Mom. Shaping the future with curiosity, creativity and a deep belief in the power of design to create a better future. Stockholm, SwedenDuncan Avis EY Studio+ Americas Leader; EY Studio+ Global Marketing Transformation Solution Leader Trusted advisor, helping executives through complex transformations. Focused on value and outcomes balanced with the need to build the right culture for sustainable success. Tysons, VA, United StatesIoannis Melas EY Studio+ Global Sales Transformation Solution Leader Sales and Marketing Strategy professional. Passionate about digital enablement and the use of analytics. London School of Economics alumnus. Speaks English, Greek, German and Spanish. London, United KingdomCat Haines EY Studio+ Global Service Transformation Solution Leader Building high-performing teams to solve complex challenges around transforming customer experience. Helping clients navigate increasing complexity and competition. Fitness enthusiast. Keen cyclist. Sydney, AustraliaConnect with usOur locationsMy EYSite mapLegal and privacyConnect with usOur locationsMy EYSite mapLegal and privacyOpen Facebook profileOpen LinkedIn profileOpen Youtube profile

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    At EY Studio+, we create transformative experiences that move people and shape markets. Learn more.